Refund policy

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or replacement.
• For custom items our refund policy is situational depending on amount of items, cost of items, level of customization, reason for wanting to return, prior communications, and how much time has past. We are always more than "fair" in these instances.
• Timing: We have a 30-day Return & Exchange Policy, since the day item was received.
• For returns, please email support@adtify.com with the subject 'Returns' and include your order number, name and the reason for the return.
• NFC chips can be permanently locked making whatever info that was on them permanent and non-rewritable. We do not offer any refunds if Adtify becomes "Locked" by user. This is only possible with a special app.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. Refunds may take 1-3 days to reflect in your account.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.